PROCUREMENT SURVEYS

A well-structured procurement process is essential for ensuring that an organization meets the needs of its community in the most efficient and cost-effective manner. Issuing procurement surveys to both internal stakeholders (i.e., employees and departments within the organization) and external stakeholders (i.e., vendors and suppliers) is a best practice that fosters transparency, enhances collaboration, and improves procurement outcomes.

For internal stakeholders, surveys provide valuable insights into departmental needs, challenges, and past procurement experiences. This helps the procurement department refine specifications, streamline processes, and align purchasing strategies with operational goals. Understanding these needs ensures that departments receive the right goods and services on time and within budget.

For external stakeholders, such as vendors and suppliers, procurement surveys offer an opportunity to assess the fairness, clarity, and efficiency of the procurement process. By gathering feedback on solicitation documents, contract terms, and overall experiences, the organization can identify barriers to participation, promote competitive bidding, and strengthen supplier relationships.

Ultimately, procurement surveys contribute to increased accountability, better decision-making, and enhanced public trust in purchasing practices. By proactively engaging both internal and external stakeholders, a Florida public procurement department can optimize procurement efficiency and ensure the best value for taxpayer dollars.

For more information, explore the Surveys below:

Procurement Department - Internal Stakeholder Survey

Internal Stakeholder Survey

Procurement Department Performance Feedback

Your Department Information

Department Name: Your Name (Optional):

Overall Experience & Interaction

Please rate your satisfaction with the Procurement Department's services:

Category	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
Professionalism
Efficiency
Helpfulness
Clear Communication
Accessibility (in-person, email, phone)
Customer Service Quality
Responsiveness to your needs

Procurement Process

1. Have you worked with Procurement staff in the procurement of goods/services in the past 12 months?

2. Please rate your satisfaction with the following aspects of the procurement process:

Category	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Not Applicable
Timeliness in processing requisitions/purchase orders
Guidance/Information provided to understand the bid/solicitation process
Clarity and completeness of solicitation documents
Timeliness of bid/solicitation process from initiation to award
Ease of using the procurement software/system (if applicable)

3. Do you feel that the City procurement process is fair and transparent?

Open Feedback

What suggestions do you have for the Procurement Department to improve its services or processes? Is there any further feedback you would like to share with the Procurement Department?

--- Procurement Department - External Stakeholder Survey

External Stakeholder Survey

Procurement Department Performance Feedback (Vendors/Suppliers)

Your Company Information

Company Name: Contact Person Name (Optional): Contact Email (Optional): Type of Goods/Services Provided:

Interaction with Procurement Staff

Please rate your satisfaction with your interactions with the Procurement Department staff:

Category	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Not Applicable
Professionalism
Helpfulness
Clear Communication
Accessibility (email, phone)
Customer Service Quality
Responsiveness to your inquiries/needs

Procurement Process & Opportunities

1. Have you participated in (submitted a bid/proposal for) any City solicitation opportunities in the past 12 months?

2. If yes, please rate your satisfaction with the following aspects of the procurement process:

Category	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Not Applicable
Clarity and completeness of solicitation documents
Ease of accessing solicitation documents and information
Guidance provided during the bid/solicitation process
Timeliness of the solicitation process (e.g., Q&A responses, award notification)
Ease of using the e-procurement portal/system (if applicable)

3. Do you consider the procurement process carried out by City Procurement staff to be fair and unbiased? 4. Will you participate in future City bid/solicitation opportunities? If no or maybe, please briefly explain why:

Open Feedback

What suggestions do you have for the Procurement Department to improve its processes or interactions with vendors? Is there any further feedback you would like to share regarding your experience with the Procurement Department?